Refund & Cancellation Policy

ClanFee, operated by JCGames (Maharashtra, India). Last updated: 13 July 2026.

This policy explains refunds and cancellations for payments made on ClanFee — paid-group access, subscriptions, and premium features. Payments are processed by Razorpay and Cashfree.

1. Digital services

ClanFee sells access to digital services and content (paid groups, premium features, cloud storage). Because access is granted immediately upon payment, fees are generally non-refundable once the service or period has been activated, except as set out below.

2. When we do issue refunds

• Duplicate or failed transactions — if you were charged more than once, or charged but did not receive access, we refund the excess/failed amount.
• Technical failure — if a proven technical fault on our side prevented you from using a paid feature for its whole period and we cannot resolve it.
• Unauthorised payment — if a charge was made without your authorisation, subject to verification.

3. Cancellations

You can stop using a paid group or premium feature at any time. Cancelling stops future renewals; it does not by itself refund the current active period. Amounts already earned by group owners and platform commission already applied are not reversed except in the cases in Section 2.

4. How to request a refund

5. Chargebacks

If you have an issue with a payment, please contact us first so we can help. Filing a chargeback without contacting us may result in account suspension pending resolution.

6. Contact